Daniel_SS on "Purpose/timing of Verify function"
The Verify Now option is a biggest bug which was implemented and their is no logic in implementing this feature which doesn't help me/users.
View ArticleCGYGuy on "how to see which files failed to backup?"
I'm having the same problem. 6 files failed to backup. Support unfortunately is really sad and can't get through on the phones. Here is a typical response example: Q How to fix backup failure? A You...
View ArticleIDrive on "Purpose/timing of Verify function"
@ Daniel_SS Thanks for your feedback. we will forward your feed back to our development team.
View ArticleIDrive on "how to see which files failed to backup?"
@CGYGuy Please share us the ticket number that was assigned to you.
View ArticleMike Winston on "Add Feature to Prioritize Folders for Backup"
I don't think this response is appropriate. I am also missing this feature now that I have moved away from Crashplan. I am a home user, not a business user. IBackup seems like a business solution...
View ArticleGansker on "how to see which files failed to backup?"
I have succeed backup files from Mobile phone , the key is how to connect your phone to computer , perhaps ,that's why most people fail , if the phone isn't fully connected to the computer, the data...
View ArticleIDrive on "Add Feature to Prioritize Folders for Backup"
Thanks for your feedback. We will forward your requirement to our development team as an enhancement request.
View Articlefooldozer on "Local backup-Permission denied"
^^^^^ THIS WORKED FOR ME. In the folder you want to back up go to Properties->Security->Edit->Add. Type "system" in the text box and then click Check Names (system should then appear...
View Articlemsereda on ""Create Disk Image" does nothing when click"
I have selected my C drive to create a disk image of and after selected I press the "Create Disk Image" button.... Nothing happens and I have left it there after pressing for quite some time to make...
View Articlemsereda on ""Create Disk Image" does nothing when click"
Never mind... I found that the OS drive cannot be backed up.
View ArticleIDrive on ""Create Disk Image" does nothing when click"
You should be able to create disk image of drive C:/ as well. Please raise a support request by forwarding your observations to support at idrive dot com
View ArticleDaniel_G on "Infinite loop preparing file list"
"@sdross as per the ticket, we see that the reported issue is resolved. Following steps were performed to resolve this issue:" I followed the advice that followed, and IDrive began to back up, but it...
View Articlegde999 on "Infinite loop preparing file list"
I am also having a similar problem! Whenever I try to open the iDrive application to try and sync or backup files, it either takes up to an hour to "calculate" the files or freezes. I have downloaded...
View ArticleKDelande on "Infinite loop preparing file list"
gde999, what IP addresses does iDrive say you need to be able to reach? you can determine that here: https://www.idrive.com/online-backup-firewall-guidance. I'm having the same type of problem (see my...
View ArticleChristyB on "Backup Scheduler"
I have my backup scheduled between 1AM and 8AM but it keeps starting up outside of that time. I have satellite internet and it is slow plus i have limited data i get an extra 50gb of data during this...
View ArticleIDrive on "Infinite loop preparing file list"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "Backup Scheduler"
We request you to send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the Send Error Report feature under the "Help" menu after you login to...
View ArticleMangoTheThird on "Moving files between backup and sync"
I want this as well. I want to be able to move my uploaded (backed up) photos from my Android phone to my "Sync folder". The other issue about deduplication sounds like a bug and as a new user to...
View ArticleJRSS on "Infinite loop preparing file list"
same problem here, been talking to support via email - but trying obvious things. i have even uninstalled my firewall etc, still preparing file list for over 14 hours. i have cleared the schedule...
View ArticleIDrive on "Moving files between backup and sync"
Currently it is not possible to move the data from backup folder to sync folder. We will consider your requirement as an enhancement request and will forward the same to our development team.
View ArticleIDrive on "Infinite loop preparing file list"
@JRSS please raise a ticket by forwarding your observations to support@idrive.com Our Tier 2 technical support team will analyse the logs and will contact you with an update.
View ArticleMark_TrueIT on "Infinite loop preparing file list"
I am having similar issues. I can only connect to two of the 4 IP addresses on 443: This is getting ridiculous. They told me it was fixed last night, but the problem persists. I still get a failure to...
View ArticleIDrive on "Infinite loop preparing file list"
@Mark_TrueIT Please share us the ticket number that was assigned to you. We will review the ticket and will contact you with an update.
View Articleelmcar on "Infinite loop preparing file list"
Same issue here: After the back-up had been interrupted during nightly standard once-per-day internet disconnect, it ended up in an infinite preparing file list loop. (ticket #ID967689015)
View ArticleBCurley on "Infinite loop preparing file list"
I also have the same issue(ticket #ID650985770)
View ArticleIDrive on "Infinite loop preparing file list"
We are looking into this. We will contact you with an update soon.
View Articleelmcar on "Infinite loop preparing file list"
For those with the same problem my current status: - 1st proposed solution to do a clean uninstall (renaming all old IDrive folders) and then installing the newest version 6.7.1.3 did only help for a...
View Articleelmcar on "Fail, fail, fail"
Unfortunately, the indefinite "Preparing file list" is back: https://forum.idrive.com/topic.php?id=1020
View ArticleIDrive on "Infinite loop preparing file list"
@BCurley our tier 2 technical support team has sent a response. Please let us know if you have not received the email. @elmcar Please do not deactivate the firewall and anti-virus protection. Our Tier...
View ArticleIDrive on "Fail, fail, fail"
@elmcar Our Tier 2 technical support team is working on the associated ticket ID967689015. they will contact you with an update soon.
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